Common Question
1. How do I place an order?
Browse your desired products, click “Add to Cart”, then proceed to Checkout to fill in your shipping details and confirm the order.
2. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery all over Pakistan.
3. What are the delivery charges?
Lahore: Rs. 150
Other cities: Rs. 200–250
Free shipping is available on orders above Rs. 2,500.
4. How long will it take to receive my order?
Lahore: 1–2 working days
Other cities: 4–6 working days
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS or Email. You can use it to track your parcel on the courier’s website.
6. Can I cancel or change my order after placing it?
You can cancel or make changes within 1 hour of placing the order by contacting our support team via WhatsApp or Email.
7. What is your return and refund policy?
We accept returns within 7 days for unused products in original packaging. Refunds are processed within 3–5 working days after we receive the item.
8. What if I receive a damaged or wrong item?
If the item is damaged or incorrect, please contact us within 24 hours of delivery with photos. We will arrange a replacement or refund.
9. Do you sell original and good quality products?
Yes, all our products are quality checked, and we aim to deliver 100% original and useful items for daily use.
10. How can I contact customer support?
You can reach us at:
📧 bilalsmultilinks@gmail.com
📱 +92 312 4251354
We reply within 24 hours (Mon–Sat, 10 AM – 8 PM).